Here are helpful resources to get mental health (MH) crisis services. A crisis can be:

Having a panic attack
Having feelings that make you sick
Hurting yourself or others
Trying to help someone who is having bad feelings
Wanting to kill yourself
Yelling, screaming, or throwing things
Other MH problems

Massachusetts Statewide

If you or a loved one are having a mental health crisis, you need care that’s near you, right now. Get help 24/7 in cities and towns across Massachusetts.

Community Behavioral Health Centers (CBHCs)

Find a CBHC

Mobile Crisis Intervention (MCI)

If you or your child are having a mental health or substance use crisis, Mobile Crisis Intervention (MCI) is available 24 hours/day, 7 days/week, 365 days/year. Anyone can use MCI at any time — no insurance needed. The team will come to your home, work or other place.

National Alliance on Mental Illness (NAMI) Massachusetts: If You Are Having a Mental Health Crisis

It can be scary when you or a loved one is having a mental health crisis.

Call the NAMI Compass Helpline 800-370-9085 or email compass@namimass.org Open Monday through Friday, 10 am – 6 pm. English and Spanish staff to help

Crisis Calls, Texts & Chat Services (.pdf)

You can use a crisis call, text, or chat service if you’re feeling sad, lonely, or hopeless. Are you thinking about hurting yourself, or just want support? You can also reach out if you are worried about someone else.

988 Suicide & Crisis Lifeline

The 988 Lifeline is a national network of local crisis centers. They have free and confidential emotional support for people in suicidal crisis or emotional distress. Lifeline is open 24 hours a day, 7 days a week in the United States. You can call 988 or chat.

Help and Resources for:

People with Neurodivergence – Attention Deficit Hyperactivity Disorder (ADHD), Autism Spectrum Disorders, and others.
Black Mental Health – Members of the Black community
Attempt Survivors – People who tried to kill or hurt themselves
Maternal Mental Health – Mothers-to-be or new mothers
Deaf, Hard of Hearing or Hearing Loss – You can videophone, call, text, or chat online with the 988 Lifeline.
Youth – Young people between 10 to 24.
Loss Survivors – Family and friends of someone who took their own life.
Disaster Survivors – People who have been through a natural disaster or traumatic event
LGBTQ+ – People in the LGBTQ+ community

Massachusetts Behavioral Health Help Line

The help line is here for you 24/7, including holidays. It’s free, confidential, and no health insurance is required. Real-time interpretation in 200+ languages.

Call or text: 833-773-2445.

Help by Region

Cape Cod & the Islands

Bay Cove Cape Cod Behavioral Health & Wellness Center – Hyannis

This walk-in clinic serves both children and adults in mental health crises, offering crisis evals that do not require the type of medical support found in a hospital Emergency Department. All numbers are staffed and available anytime, 24 hours a day, 7 days a week.

Barnstable, Bourne, Brewster, Chatham, Cotuit, Dennis, Eastham, Falmouth, Harwich, Hyannis, Mashpee, Mashpee Wampanoag Tribal Reservation, Orleans, Osterville, Provincetown, Sandwich, Truro, Wellfleet, Woods Hole, Yarmouth

Phone: 833-229-2683.

Cape Cod Healthcare Mental Health Emergency Care

Emergency psych evals and safety assessments are available at The Emergency Center at Cape Cod Hospital and Falmouth Hospital Yawkey Emergency Departments. These services are for patients in acute crisis.

Barnstable, Bourne, Brewster, Chatham, Dennis, Eastham, Falmouth, Harwich, Mashpee, Orleans, Provincetown, Sandwich, Truro, Wellfleet, Yarmouth

Phone: 800-513-4728

Fairwinds Emergency Services

The Fairwinds Crisis Response team responds to anyone, anywhere on Nantucket 24/7 365. The Fairwinds Crisis Team will provide a mental health assessment and evaluation, treatment planning and placement recommendation, stabilization support, and grief counseling where appropriate.

Nantucket

Crisis Response Hotline: 508-221-3315

Martha’s Vineyard Community Services Enhanced Urgent Care Program

Crisis Intervention

If you are experiencing a mental health emergency, Martha’s Vineyard Hospital provides emergency mental health services 24 hours a day, 7 days a week, 365 days a year.

Chilmark, Cuttyhunk, Edgartown, Menemsha, Oak Bluffs, Vineyard Haven, West Tisbury

Phone: 508-693-0410

Enhanced Urgent Care

Enhanced Urgent Care is open 8AM-8PM.

Phone: 508-693-7900, press 1

Metro Boston

Bay Cove Urgent Care Center

Solomon Carter Fuller Mental Health Center – Boston

Chinatown, Dorchester, South Boston, Roxbury, South End, Mattapan

Phone: 800-981-4357

Boston Medical Center 24/7 Crisis Line

We are a one-stop shop for crisis, urgent, and routine mental health and substance use care. We offer 24/7 community-based crisis evaluations.

Allston, Brighton, Boston, Brookline, Dorchester, Hyde Park, Jamaica Plain, Mattapan, North End, Roslindale, Roxbury, South Boston, South End, West Roxbury

Phone: 800-981-4357

Cambridge Health Alliance (CHA)

CHA has a 24 Hour Access Line.

Phone: 833-222-2030

CHA Behavioral Health Urgent Care – Cambridge

Hours: Monday-Friday: 8 am to 8 pm

Saturday-Sunday: 9 am to 5 pm

Closed major holidays

Cambridge, Everett, Malden, Revere, Somerville

Phone: 833-222-2030.

CHA Behavioral Health Urgent Care – Malden

Hours: Monday-Friday: 8 am to 8 pm

Saturday-Sunday: 9 am to 5 pm

Closed major holidays

Phone: 833-222-2030

Greater Boston Behavioral Health

LGBTQ+ Programs for Mental Health

Phone: 888-412-3639

Dedham, Dover, Hyde Park, Needham, Newton, Wellesley, West Roxbury

Massachusetts Child Psychiatry Access Program (MCPAP)

Toll-free: 1-877-382-1609 any time day or night and enter your zip code.

Mobile Crisis Intervention (MCI) is available 24 hours/day, 7 days/week, 365 days/year. MCI is the type of Emergency Service Program (ESP) that serves youth.

Massachusetts General Hospital Emergency Services: Boston Emergency Services Team (BEST)

BEST provides 24-hour response to adults and youth in need of crisis intervention for mental health and substance use concerns. The BEST team is made up of experienced, master’s-level clinicians, psychiatrists, family partners, certified peer specialists, advanced practice nurses, registered nurses and mental health workers.

Boston, Chelsea, Revere, Winthrop

Phone: 800-981-4357

North Suffolk Community Services Mobile Crisis Intervention (MCI)

This toll-free number is available for both adults and children and can be used 24 hours a day, seven days a week to obtain emergency behavioral health services.

Call Center will provide support, information, referrals, or arrange an in-person evaluation. The Call Center will dispatch mobile clinicians to intervene at the site of the crisis or clients may walk in 24 hours a day, seven days a week at 14 Porter Street, East Boston MA.

Charlestown, Chelsea, East Boston, Revere, Winthrop

Phone: 888-309-1989

Metrowest

Advocates Mobile Crisis Intervention

Advocates crisis clinicians are there to help 24 hours a day, every day.

East Area: Acton, Arlington, Bedford, Belmont, Boxborough, Burlington, Carlisle, Concord, Lexington, Lincoln, Littleton, Maynard, Stow, Waltham, Watertown, Wilmington, Winchester, Woburn

Phone: 800-540-5806.

West Area: Ashland, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Natick, Northborough, Sherborn, Southborough, Sudbury, Wayland, Westborough.

Phone: 800-640-5432

MetroWest Medical Center Emergency Mental Health Assessment

In case of a mental health emergency such as a suicide attempt or violent behavior, please immediately call our assessment team. You may also refer patients through this phone number. Your safe care is our #1 priority.

Ashland, Framingham, Holliston, Hopkinton, Medway, Natick, Southborough, Sudbury, Wayland

Phone: 508-650-7339

Riverside Community Care Mobile Crisis Intervention

We provide around-the-clock, 24/7 mental health and substance use evals to people in crisis. Instead of going to the emergency room, services can be provided to you via telehealth, in your home, at school, or in another community setting.

Milford Area: Bellingham, Blackstone, Brimfield, Brookfield, Charlton, Douglas, Dudley, East Brookfield, Franklin, Holland, Hopedale, Medway, Mendon, Milford, Millville, Northbridge, North Brookfield, Oxford, Southbridge, Sturbridge, Sutton, Upton, Uxbridge, Wales, Warren, Webster, and West Brookfield

Phone: 800-294-4665

Norwood Area: Canton, Dedham, Dover, Foxboro, Medfield, Millis, Needham, Newton, Norfolk, Norwood, Plainville, Sharon, Walpole, Wellesley, Weston, Westwood, and Wrentham

Phone: 800-529-5077

Mobile Crisis Intervention for Youth

Our Youth Mobile Crisis Intervention team provides services to youth (under 21) who are experiencing a behavioral health crisis with a mobile, face-to-face response. Our team can meet with youth and their families at one of our community-based locations. We can travel to homes, schools, and other locations. The goal of avoiding a hospital emergency room visit or unnecessary hospitalizations.

Phone: 800-294-4665

Norwood Area: Canton, Dedham, Dover, Foxboro, Medfield, Millis, Needham, Newton, Norfolk, Norwood, Plainville, Sharon, Walpole, Wellesley, Weston, Westwood, and Wrentham

Phone: 800-529-5077

Wayside Youth & Family Support Network Emergency Mental Health Services

When your child is having a mental health crisis, you may feel powerless to help. Wayside’s Mobile Crisis Intervention team will partner with you and honor your family’s voice and preferences. We work to stabilize the situation, provide support, identify your needs and the ways to meet them.

Mobile Crisis Intervention is a mobile, on-site, face-to-face therapeutic response to youth experiencing a behavioral health crisis. The MCI team will identify, assess, treat, and stabilize the situation. We can reduce immediate risk of danger to the youth or others. MCI’s mobile therapeutic response includes crisis intervention, stabilization, and coordination, for up to 7 days, until the youth is stable or transferred to another level of care.

Acton, Arlington, Ashland, Bedford, Carlisle, Chelmsford, Concord, Framingham, Holliston, Hopkinton, Hudson, Lexington, Lincoln, Littleton, Marlborough, Maynard, Natick, Newton, Sherborn, Stow, Sudbury, Waltham, Watertown, Wayland, Westford, Weston

Phone: 508-879-9800

Central Mass

Saint Vincent Hospital Mental Health Evaluation Team

We offer 24-hour access to emergency mental evaluation or substance-abuse care with our psychiatric evaluation team, consisting of experienced clinicians and substance abuse counselors. Our services include phone intakes and psychiatric evaluations for children, adolescents and adults. We work hard to provide the help you need for yourself or a loved one, when you need it.

Ashburnham, Athol, Auburn, Barre, Berlin, Blackstone, Bolton, Boylston, Brookfield, Charlton, Clinton, Douglas, Dudley, East Brookfield, Fitchburg, Gardner, Grafton, Hardwick, Harvard, Holden, Hopedale, Hubbardston, Lancaster, Leicester, Leominster, Lunenburg, Mendon, Milford, Millbury, Millville, New Braintree, North Brookfield, Northborough, Northbridge, Oakham, Oxford, Paxton, Petersham, Phillipston, Princeton, Royalston, Rutland, Shrewsbury, Southborough, Southbridge, Spencer, Sterling, Sturbridge, Sutton, Templeton, Upton, Uxbridge, Warren, Webster, West Boylston, West Brookfield, Westborough, Westminster, Winchendon, Worcester

Phone: 508-363-5003 or 508-363-5252

UMass Memorial Community Healthlink (CHL) 24/7 Crisis Care

24/7 crisis care, site-based or through mobile assessment and screening, to any person (children, teens and adults) experiencing a mental health or substance abuse problem, or both. Those with a crisis or urgent needs are connected to services within 24 hours. Call Mobile Crisis Intervention team 24/7

Ashburnham, Auburn, Barre, Berlin, Blackstone, Bolton, Boylston, Brookfield, Charlton, Clinton, Douglas, Dudley, East Brookfield, Grafton, Harvard, Holden, Hopedale, Lancaster, Leicester, Leominster, Lunenburg, Mendon, Milford, Millbury, Millville, North Brookfield, Northborough, Northbridge, Oxford, Paxton, Petersham, Princeton, Rochdale, Royalston, Rutland, Shrewsbury, Southborough, Southbridge, Spencer, Sterling, Sturbridge, Sutton, Templeton, Upton, Uxbridge, Warren, Webster, West Boylston, West Brookfield, Westborough, Westminster, Whitinsville, Winchendon, Worcester

Phone: 1-866-549-2142

Youth Mobile Crisis Intervention

CHL’s Youth Mobile Crisis Intervention (YMCI) provides crisis assessment, intervention and stabilization services in homes, schools and other community settings for youth through the age of 20.

Phone: 1-866-549-2142

Leominster Phone: 1-800-977-5555

Southcoast

Southcoast Behavioral Health

Inpatient services for teens and adults. Treats aggression, self-harm, suicidal thoughts and mental illness.

Serves Southern Massachusetts & Rhode Island

Phone: 833-922-0111.

Child & Family Services (CFS)

Crisis Care for Adults and Youth under 18. Program is in New Bedford. Can be set up from New Bedford, Fall River and Plymouth offices.

Adult Community Crisis Stabilization (ACCS)

ACCS: 508-992-0444

Youth Community Crisis Stabilization (YCCS)

YCCS: 508-984-4175

Mobile Crisis Intervention Program (MCI)

MCI services allow anyone going through a crisis to walk into a Community Behavioral Health Center (CBHC) or call for a team to come to them.

Phone: 508-742-1040

Bristol County, Plymouth County

Bay State Community Services (BSCS)

BSCS offers 24/7 crisis support to people who get services from a BSCS program. If you do not get services from BSCS, please call 988.

Abington, Bridgewater, Brockton, Carver, Duxbury, East Bridgewater, Halifax, Hanover, Hanson, Hingham, Hull, Kingston, Lakeville, Marion, Marshfield, Mattapoisett, Middleborough, Norwell, Pembroke, Plymouth, Plympton, Rochester, Rockland, Scituate, Wareham, West Bridgewater, Whitman, Avon, Braintree, Canton, Cohasset, Foxborough, Holbrook, Medfield, Milton, Needham, Norfolk, Norwood, Plainville, Quincy, Randolph, Sharon, Stoughton, Walpole, Weymouth, Wrentham

Phone: 617-471-8400

Community Counseling of Bristol County, Inc. (CCBC)

Mobile Crisis Intervention

Emergency Service Program (ESP) for adults and children. ESP services are available to people of all ages covered by:

· All MassHealth (Medicaid) plans

· Medicare

· Uninsured

Acushnet, Attleboro, Berkley, Dartmouth, Dighton,Easton, Fairhaven, Fall River, Freetown, Mansfield, New Bedford, North Attleborough, Norton, Raynham, Rehoboth, Seekonk, Somerset, Swansea, Taunton, Westport

Brockton: 508-580-0801

Taunton/ Attleboro: 800-660-4300 or 508-285-9400

HealthFirst Family Health Care Center Inc.

Mental Health Emergencies

· Crisis/Intervention Services Fall River/New Bedford, MA

· Mobile Van services available to go to your home

· Telephone and Walk-in Services 24/7

Acushnet, Attleboro, Berkley, Dartmouth, Dighton, Easton, Fairhaven, Fall River, Freetown, Mansfield, New Bedford, North Attleborough, Norton, Raynham, Rehoboth, Seekonk, Somerset, Swansea, Taunton, Westport

Phone: 508-996-3154

Western Mass

The Brien Center Acute Care & Mobile Crisis Intervention

24-Hour Crisis Hotline: 800-252-0227

Are you or a loved one experiencing a behavioral health crisis?

The Community Behavioral Health Center (CBHC)

Services for people with mental health issues. The Brien Center is an approved provider for most public and private health insurance plans. A sliding fee scale is offered for those who have no health insurance.

Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesborough, Lee, Lenox, Monterey, Mt. Washington, New Ashford, New Marlborough, North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, Windsor

Phone: 413-499-0142

Adult Mobile Crisis Intervention (AMCI) / Youth Mobile Crisis Intervention (YMCI)

The Brien Center’s AMCI and YMCI Team provides crisis assessment, intervention and stabilization services around-the-clock, every day of the year to individuals of all ages who are experiencing a behavioral health crisis and who may be at risk of harming themselves or others.

Phone: 800-252-0227

Berkshire Health Systems Outpatient Behavioral Health Support

Crisis-trained clinicians in North Adams, Pittsfield, and Great Barrington Emergency sites. We ensure 24/7 screening and stabilization for people with behavioral health challenges.

Phone: 855-855-2000

Center for Human Development (CHD) Gateway Community Behavioral Health Center (CBHC)

CBHC services are:

· An outpatient behavioral health clinic

· 24/7 mobile crisis services

· Crisis stabilization for youth and adults in person and telehealth

Locations in Amherst, Brimfield, Chicopee, East Longmeadow, Easthampton, Greenfield, Holyoke, Ludlow, Northampton, Palmer, Pittsfield, South Hadley, Southwick, Springfield, Ware, West Springfield, Westfield, Worcester County

Phone: 1-833-CHD-TALK

Clinical & Support Options (CSO) Crisis Services

CSO Crisis Programs provide behavioral health assessment, intervention and stabilization for youth, families and adults 24 hours/day, 365 days/year.

People may request crisis services on their own. They can be referred by family members, medical providers, schools, state agencies, law enforcement, etc. People can be seen in familiar settings, such as home, school, or doctors’ offices. Crisis services are available to all regardless of insurance or ability to pay.

Services in Hampshire County, Franklin County, North Quabbin

To Contact Crisis Services, call your nearest office:

GREENFIELD / FRANKLIN COUNTY

24 Hours/Day, 365 Days/Year
Adult & Youth Crisis Intervention

Phone: 413-774-5411

ATHOL / NORTH QUABBIN

24 Hours/Day, 365 Days/Year
Adult & Youth Crisis Intervention

Phone: 978-249-3141

NORTHAMPTON / HAMPSHIRE COUNTY

24 Hours/Day, 365 Days/Year
Adult & Youth Crisis Intervention

Phone: 413-586-5555

GREATER GARDNER / NORTH COUNTY

24 Hours/Day, 365 Days/Year
Adult & Youth Crisis Intervention

Phone: 978-488-8888

Behavioral Health Network (BHN) Crisis Intervention

Immediate help for the person in crisis and their family. BHN helps callers to decide the next steps for them. BHN 24/7

Crisis Line: 413-301-9355 Springfield

Northeast

Eliot Community Mental Health Services Mobile Crisis Intervention

Mobile Crisis Intervention in the home, school or other place. Clinicians and other family partners work with the youth and family to look at, treat and stabilize a crisis situation.

Services are provided 24-hours a day, 7 days a week.

Lynn, Lynnfield, Melrose, Nahant, North Reading, Reading, Salem, Saugus, Stoneham, Swampscott, and Wakefield

Tri-City Area: 800-988-1111

Amesbury, Beverly, Boxford, Danvers, Essex, Georgetown, Gloucester, Groveland, Hamilton, Haverhill, Ipswich, Manchester by the Sea, Marblehead, Merrimac, Middleton, Newbury, Newburyport, Peabody, Rockport, Rowley, Salisbury, Topsfield, Wenham, and West Newbury

North Shore: 888-769-5201

Beth Israel Lahey Emergency Behavioral Health

Our Adult and Youth Mobile Crisis Intervention (A/YMCI) teams offer supportive and coordinated care 24/7/365. In addition to our location in Lawrence, our teams can be dispatched into the communities of Andover, Lawrence, Methuen, and North Andover in a variety of settings such as homes, schools, nursing homes and aging centers.

Andover, Lawrence, Methuen, and North Andover.

Phone: 877-382-1609

Family Services of the Merrimack Valley Suicide & Crisis Lifeline

Call 988 to get connected to the Family Services’ Lifeline. A trained crisis counselor answers the phone, listens to the caller, understands how their problem is affecting them, provides support, and shares resources if needed.

Amesbury, Andover, Beverly, Boxford, Byfield, Danvers, Essex, Georgetown, Gloucester, Groveland, Hamilton, Haverhill, Ipswich, Lawrence, Lynn, Lynnfield, Manchester, Marblehead, Merrimac, Methuen, Middleton, Nahant, Newbury, Newburyport, North Andover, Peabody, Rockport, Rowley, Salem, Salisbury, Saugus, South Hamilton, Swampscott, Topsfield, Wenham, West Newbury

Phone: 988 in Merrimack Valley towns/cities

Fact Sheet last updated on: 9/13/2024

Disclaimer: INDEX is pleased to provide you this information. Please note, this information is not comprehensive, nor is it intended to take the place of professional advice. We encourage you to check other resources of such information. No endorsement by the University of Massachusetts Chan Medical School, DisabilityInfo.org, INDEX, or affiliates, should be inferred. We reserve the right to remove, to modify, or to add any information at any time, for any reason, and without notice.