Options Counseling

Options Counseling assists individuals in need of long term care support to make an informed choice about the services and settings that best meet their long term support needs, encouraging the widest possible use of community-based options to allow people to live as independently as possible in the setting of their choice. Individuals and caregivers receive unbiased information about a range of long term care support options, such as personal care services, transportation, and medication management and are informed of the resources to help pay for services. The program also provides decision-support to identify next steps in the process and help in connecting with services if needed. Options Counseling is a free service and made available statewide through community-based agencies.

The services:

  • Are for adults with a disability and seniors, age 60+
  • Are available by telephone, in-person or email
  • Can be provided at home, at an agency, in a hospital, rehabilitation or nursing facility
  • Are free
  • Provide unbiased information and decision-support about long term care services
  • Can be provided in one sitting or over a series of meetings
  • Ensure that the individual retains control over the process
  • Help determine next steps to take

The Options Counseling program is administered by the Executive Office of Elder Affairs and the Massachusetts Rehabilitation Commission and is a service of the Aging and Disability Resources Consortia (ADRC)

To speak to an Options Counselor in your area, call MassOptions toll free at 1-844-422-6277 or connect with  one of the agencies listed below and ask to speak with an Options Counselor.

 Berkshire ADRCs

  • AdLib: 413-442-7047
  • Elder Services of Berkshire County: 413-499-0524

 Cape Cod and the Islands ADRCs

  • Cape Organization for Rights of the Disabled (CORD): 508-775-8300
  • Elder Services of Cape Cod & the Islands: 508-394-4630

Central Massachusetts ADRCs

  • Center for Living & Working: 508-798-0350
  • Central Massachusetts Agency on Aging: 508-852-5539
  • Elder Services of Worcester Area: 508-756-1545
  • Aging Services of North Central Massachusetts: 978-537-7411
  • Tri-Valley, Inc: 508-949-6654

Greater North Shore ADRCs

  • Elder Service Pan of North Shore (PACE): 781-715-6608
  • Greater Lynn Senior Services: 781-599-0110
  • Disability Resource Center (DRC): 978-741-0077
  • Mystic Valley Elder Services: 781-324-7705
  • AgeSpan: 978-750-4540
  • SeniorCare, Inc: 978-281-1750

Merrimack Valley ADRCs

  • AgeSpan: 978-683-7747
  • Northeast Independent Living Program: 978-687-4288

Pioneer Valley ADRCs

  • LifePath: 413-773-5555
  • Greater Springfield Senior Services: 413-781-8800
  • Highland Valley Elder Services: 413-586-2000
  • STAVROS: 800-804-1899
  • WestMass ElderCare: 413-538-9020

 Southeastern Massachusetts ADRCs

  • Bristol Elder Services: 508-675-2101
  • Coastline Elderly Services: 508-999-6400
  • Old Colony Elder Services: 508-584-1561
  • Southeast Center for Independent Living: 508-679-9210

Metro Boston ADRCs

  • Boston Center for Independent Living: 617-338-6665
  • HESSCO Elder Services: 781-784-4944
  • Minuteman Senior Services: 781-272-7177
  • Mystic Valley Elder Services: 781-324-7705
  • Somerville/Cambridge Elder Services: 617-628-2601
  • South Shore Elder Services: 781-848-3910
  • Springwell, Inc: 617-926-4100

Metrowest ADRCs

  • BayPath Elder Services: 508-573-7200
  • Central Massachusetts Agency on Aging: 508-852-5539
  • HESSCO Elder Services: 781-784-4944
  • MetroWest Center for Independent Living: 508-875-7853
  • Minuteman Senior Services: 781-272-7177
  • Springwell, Inc: 617-926-4100
  • Tri-Valley, Inc: 508-949-6640

Southeastern MA ADRCs

  • Bristol Elder Services: 508-675-2101
  • Independence Associates: 508-583-2166
  • Old Colony Elder Services: 508-584-1561
  • South Shore Elder Services: 781-848-3910

Suffolk County ADRCs

  • Boston Center for Independent Living (BCIL): 617-338-6665
  • Boston Senior Home Care: 617-451-6400
  • Central Boston Elder Services: 617-277-7416
  • Mystic Valley Elder Services: 781-324-7705
  • Ethos: 617-522-6700

Special thanks to Rachel Weiner, Director of  Options Counseling program, at Executive Office of Elder Affairs for providing information about the Options Counseling program.

                                                                                                      Fact Sheet last updated on: 10/11/2022


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