Patrick Gleason, Shriver Center, at UMass Chan Medical School, is primary contributor of this fact sheet.
Here are the telephone numbers for disability seating at stadiums and arenas throughout New England. Also included are tips and strategies for buying tickets.
Stadium & Arena Contact Info
Fenway Park
Phone: 877-RED-SOX9 (877-733-7699) Press 1, then press 2
TTY: 617- 226-6644
Gillette Stadium
Phone: 508-384-9191
TTY: 508-384-4389
TD Garden
Accessible Seating: Ticketmaster DOES NOT currently have phone support available.
ALL accessible seating requests/orders must be made thru the Ticketmaster website using either a desktop computer, laptop, or smartphone. (www.ticketmaster.com)
Once someone visits the main Ticketmaster site, they can search for artist name, venue, event date, etc.) Once they found an event they want, they are taken to a seating chart for that event. On the right hand side of the screen, they will see a small menu that lets them run another search by several criteria including price, VIP ticket, and accessible seating. They need to make sure accessible seating is selected, and turn off any filtering options that do not apply. Then click “Apply.” At that point, only accessible seating should show up. They can then click on whatever seats they want, and proceed to include credit/card number etc to complete the order.
The vast majority of Ticketmaster concerts / events now are mobile ticketing ONLY (meaning no physical, paper tickets come thru the mail. Instead, you will need to download the Ticketmaster app, set up an account, and your virtual, electronic ticket will be sent to your smartphone. Each ticket will have a barcode that the usher will scan when you arrive at the event.”
TD Garden Accessibility
Patrons can call the ADA line at 617-624-1750 or email accessibleneeds@tdgarden.com to request Interpretive service or wheelchair escorts.
Xfinity Center – Mansfield MA
Accessible Seating: Ticketmaster DOES NOT currently have phone support available.
ALL accessible seating requests/orders must be made thru the Ticketmaster website using either a desktop computer, laptop, or smartphone. (www.ticketmaster.com)
The vast majority of Ticketmaster concerts / events now are mobile ticketing ONLY (meaning no physical, paper tickets come thru the mail. Instead, you will need to download the Ticketmaster app, set up an account, and your virtual, electronic ticket will be sent to your smartphone. Each ticket will have a barcode that the usher will scan when you arrive at the event.
For ADA Questions and Accommodations please email: XfinityGuestServices@livenation.com for accessible seating tickets.
Agganis Arena @ Boston University
Phone: 617-358-7000, then press 2
Boch Center
Phone: 800-877-7575
Accessible Seating: Ticketmaster DOES NOT currently have phone support available.
ALL accessible seating requests/orders must be made thru the Ticketmaster website using either a desktop computer, laptop, or smartphone. (www.ticketmaster.com)
The vast majorityy of Ticketmaster concerts / events now are mobile ticketing ONLY (meaning no physical, paper tickets come thru the mail. Instead, you will need to download the Ticketmaster app, set up an account, and your virtual, electronic ticket will be sent to your smartphone. Each ticket will have a barcode that the usher will scan when you arrive at the event.
Tickets may also be purchased by email at ADABoston@BroadwayInBoston.com.
Boston Symphony Hall
Dedicated ticket line: 617-638-9431 or 888-266-1492 X 431
DCU Center – Worcester
Phone: 508-755-6800 ext. 2164
Dunkin Donuts Center – Providence RI
Phone: 401-331-6700 ext. 7154
Cape Cod Melody Tent – Hyannis MA
Phone: 508-775-5630
For information on accessible seating, please call the box office at (508) 775-5630 for accessible tickets or for more information regarding accessibility.
Foxwoods – CT
Phone: 800-200-2882 (This is Main #, press pound key, then press 2)
House of Blues Boston
Phone: 617-960-8315
Laugh Boston
Phone: 617- 725-2844
IMPORTANT: All seats are general admission (GA), there is no link that lets you buy specific wheelchair seating. Tickets can only be purchased by credit or debit card thru venue website. Each comedian has their own link to buy tickets. You can buy tickets anytime, day or night.
BUT, after you order the GA tickets, you’ll get an e-mail with a confirmation number.
Once you get that e-mail:
1. Call the venue at 617-725-2844. (NOTE: Venue is only open AFTER 6pm)
2. Tell them that you already bought tickets for an event there and need accessible seating due to a disability. Give them the show date, name of comedian, number of tickets you bought, and have the confirmation number ready that came in your e-mail. (It’s a good idea to do this as soon as you can)
3. Laugh Boston only does “Print At Home” tickets. So the confirmation e-mail will also have a link for you to print them. You can print them anytime you want before the show. On show night, have your confirmation e-mail and a photo ID with you.
4. Staff will take your party to your accessible space. Enjoy!
Leader Bank Pavilion
Box Office: 617-728-1600
Mohegan Sun – CT
Phone: 860-862-8499
Orpheum Theatre Boston
Phone: 800-877-7575
Access and special needs
Tsongas Arena @UMass Lowell
Phone: 866-722-8780
Wang Theater/Colonial Theater /Shubert Theatre
- Wang Theater Accessible tickets: 866-348-9738
- Colonial Theater Accessible tickets: 800.745.3000
- Shubert Theatre Accessible tickets: 866.300.9761
Wilbur Theater Boston
Phone: 617-248-9700
Patrons requiring assistance should contact the Wilbur Theatre in advance of their visit. Wilbur Theatre only uses Ticketmaster now for it’s accessible seating now. All accessible tickets at the Wilbur must be purchased thru them. There is no longer a separate accessible seating number for the venue.
Tips & Strategies for Buying Tickets:
- Most often, the number listed for accessible or wheelchair seating is also the number for other types of disabilities. Sometimes the numbers are different though. If you’re not sure, ask the operator who answers.
- Disability information can also be found at the venue website. The website is usually just the arena name followed by” .com” Exceptions: Fenway Park website is part of http://www.redsox.com Xfinity Center’s website is http://www.livenationvenue.com/xfinity-center and BU’s Arena is www.bu.edu/agganis
- Even if an event says “Sold Out”, call anyway. Disability seating is not always included in that. The earlier you try, the better your chances.
- If you call and someone tells you tickets are gone, don’t give up! Just wait a little while and dial again. Operators change every few hours so you can usually get someone different, and they may find tickets for you. Sometimes it just depends on how hard they look, if the operator is new, or the seats may be slightly different, like one row apart.
- Disability seating is almost never discounted, but IS offered in every price range, so you can choose what to spend. Ticket prices for each event are usually on the arena website. If possible, know your price range beforehand; it will save time when you get through to an operator.
- Places vary about the number of seats you can get to accompany someone with a disability. Ask when you call. Be as specific as possible with your request. Example: If I called Fenway, I would say something like “I’d like to order 1 wheelchair seat and ___companion seat (s) for the Red Sox/ Yankees game on April 21, 2019.” The operator will look and tell you if anything is available within those guidelines.
- Virtually every arena keeps the row in front of disability seating empty, or elevates it so you can see over anyone in front of you. But always confirm these aren’t obstructed view seats before you hang up or order online.
- You likely WILL NOT find disability seating on places like StubHub or Ace Ticket. Those sites also will not buy disabled seating if you are unable to attend.
ADA.gov Accessible Seating Information
Fact Sheet last updated on: 3/14/2022
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Disclaimer: INDEX is pleased to provide you this information. Please note, this information is not comprehensive, nor is it intended to take the place of professional advice. We encourage you to check other resources of such information. No endorsement by the University of Massachusetts Chan Medical School, DisabilityInfo.org, INDEX, or affiliates, should be inferred. We reserve the right to remove, to modify, or to add any information at any time, for any reason, and without notice.
