Patrick Gleason, UMass Medical School at Shriver Center, is primary contributor of this fact sheet.
Here are the telephone numbers for disability seating at stadiums and arenas throughout New England. Also included are tips and strategies for buying tickets.
Stadium & Arena Contact Info
Phone: 877-RED-SOX9 (877-733-7699)
TTY: 617- 226-6644
Accessible Seating: 800-745-3000 (Ticketmaster – Note, this number is reserved for purchasing accessible tickets only)
Patrons can call the ADA line at 617-624-1750 or email email@example.com to request Interpretive service or wheelchair escorts.
Xfinity Center – Mansfield MA
Phone: 800-877-7575 (Ticketmaster, only number you can use)
For ADA Questions and Accommodations please email: XfinityGuestServices@livenation.com
For accessible seating tickets
Agganis Arena @ Boston University
Phone: 617-358-7000, then press 2
DCU Center – Worcester
Phone: 508-755-6800 ext. 2164
Dunkin Donuts Center – Providence RI
Phone: 401-331-6700 ext. 7154
Cape Cod Melody Tent – Hyannis MA
For information on accessible seating, please call the box office at (508) 775-5630 for accessible tickets or for more information regarding accessibility.
Foxwoods – CT
Phone: 800-200-2882 (This is Main #, press pound key, then press 2)
Mohegan Sun – CT
Wilbur Theater Boston
Patrons requiring assistance should contact the Wilbur Theatre in advance of their visit. For accessible seating please call: 617-248-9700.
Wang Theater/Colonial Theater /Shubert Theatre
- Wang Theater Accessible tickets: 800.745.3000
- Colonial Theater Accessible tickets: 800.745.3000
- Shubert Theatre Accessible tickets: 866.300.9761
Tips & Strategies for Buying Tickets:
- To find disability seating for a venue not listed here, go to a search engine and type the name of the venue plus accessible or disability seating. Example: Wang Center accessible seating on Google takes you to a Frequently Asked Questions (FAQ) page from the Wang Center on its first page of results. Follow that link and you’ll see “Accessibility” listed near the bottom of the page. By clicking on that and following the tabs, you can find numbers for accessible seating, and seating for individuals with other types of disabilities.
- These numbers DO NOT guarantee tickets; they simply give you a direct line to the correct department so you can avoid getting transferred and wasting time. You may still get busy signals or put on hold.
- Most often, the number listed for accessible or wheelchair seating is also the number for other types of disabilities. Sometimes the numbers are different though. If you’re not sure, ask the operator who answers.
- Disability information can also be found at the venue website. The website is usually just the arena name followed by” .com” Exceptions: Fenway Park website is part of http://www.redsox.com Xfinity Center’s website is http://www.livenationvenue.com/xfinity-center and BU’s Arena is www.bu.edu/agganis
- Arenas almost NEVER include disability seating when they announce that something is sold out. I’ve gotten tickets two weeks before a show and as late as 3 months after they go on sale. If you know you want to attend something though, calling earlier is always better.
- If you call and someone tells you tickets are gone, don’t give up! Just wait a little while and dial again. Operators change every few hours (or minutes at Fenway) so you can usually get someone different, and they may find tickets for you. Sometimes it just depends on how hard they look, if the operator is new, or the seats may be slightly different, like one row apart.
- Disability seating is almost never discounted, but IS offered in every price range, so you can choose what to spend. Ticket prices for each event are usually on the arena website. If possible, know your price range beforehand; it will save time when you get through to an operator.
- Places vary about the number of seats you can get to accompany someone with a disability. Ask when you call. Be as specific as possible with your request. Example: If I called Fenway, I would say something like “I’d like to order 1 wheelchair seat and ___companion seat (s) for the Red Sox/ Yankees game on April 21, 2012.” The operator will look and tell you if anything is available within those guidelines.
- Virtually every arena keeps the row in front of disability seating empty, or elevates it so you can see over anyone in front of you. But ALWAYS ask the operator to make sure before you confirm the order. Just say something like, “Those aren’t obstructed view seats, are they?”
- Xfinity Center ONLY offers accessible seats through Ticketmaster. There will be service charges/ extra fees per ticket. Make sure that the final price includes all fees.
- You likely WILL NOT find disability seating on places like StubHub or Ace Ticket. Those sites also will not buy disabled seating if you are unable to attend.
Fact Sheet last updated on: 4/17/2019