Consumers of MassHealth may receive funds for non-emergency transportation services for health care services.
If you are a MassHealth member, you may be eligible for non-emergency transportation to and from your MassHealth covered services when you are unable to access public or private transportation.
For example, services include but are not limited to:
- doctors’ appointments
- day habilitation
To find out if you qualify for transportation benefits, please contact the MassHealth Customer Service Center (CSC) at 1-800-841-2900 (TTY: 1-800-497-4648 for people with partial or total hearing loss).
If eligible, how would I apply for service?
Call MassHealth Customer Service Toll free at 800-841-2900 or 800-497-4648 (TTY) for additional information, or to request a Prescription for Transportation (PT-1) form to be faxed to your medical MassHealth Provider. Your medical MassHealth Provider may also request this form.
Your MassHealth medical provider must complete and sign a Prescription for Transportation (PT-1) form on your behalf. This form can be completed online, faxed, or mailed to the CSC.
It can take up to three business days for us to process it once we receive it. If you need transportation sooner, your medical provider can contact the CSC at 1-800-841-2900 (TTY: 1-800-497-4648) for a verbal authorization.
MassHealth Transportation Medical Necessity Form – To be filled out by provider.
Provider Request Transportation for a Member – To request transportation for a member, you will need a Provider Customer Service Web Portal Account.
How will I know if my PT-1 has been approved or denied?
You will receive a letter in the mail informing you that your PT-1 has been approved or denied. If you’re approved, you will receive instructions on how to set up your transportation. If denied, you will be given a reason for the denial and information on how to appeal it.
How do I schedule transportation once it is approved?
If you are approved for MassHealth transportation, we will assign a transportation broker to you. Only your broker can arrange rides for you.
After you set up transportation for the first time, your broker will send you a welcome letter with additional information and full contact info.
Please contact your transportation broker to schedule transportation services.
Whenever possible, please schedule trips at least three days in advance.
Any service comments or complaints should be directed to your assigned broker.
Fact Sheet last updated on: 4/24/2019