Sc@n 360

""Contact Information

11 Wilbraham Road 2nd Floor
Springfield, MA 01109

Phone: 413-731-3110  (voice)

View the New North Citizens’ Council Website 

Information Specialist:  Rosa Espinosa

Hours: Monday – Friday 9 AM – 5 PM, flex hrs. available as needed by families

Additional Locations: none

Organization Narrative

This program assists families with a member who has a developmental disability through enhanced information and referral and limited case management. Family navigators assist with access to services and ensure that available benefits and services are identified.

Population(s) Served

Unserved/underserved families living within the city of Springfield, MA who have a family member with a developmental disability


Polish, Spanish


  • Time limited comprehensive family service navigation assistance to families from the priority groups.
  • Comprehensive information and referral on issues related to developmental disabilities to families and professionals.
  • Resource library
  • Parent to parent connections
  • Parent support groups and trainings
  • Community Outreach


Springfield residents, who have a family member with a developmental disability, by referral or phone call. Currently a wait list for more comprehensive services.