ESP (Crisis Team)

Record last updated 2024/05/21 Comment on this info .Update this info

Contact Information

The Brien Center
Contact: Rebecca Phelps-Smith, LICSW, Acute Care Services Division Division Director
Email Address: Rebecca.Phelps@briencenter.org
Phone: 413-499-0412 x1062
Alternate Phone: 800-252-0227
Fax: 413-997-4692

66 West Street Lower Level Pittsfield, MA 01201
Area Served: West

Map Location ESP (Crisis Team)

Narrative

Today, a behavioral health crisis does not necessarily require a trip to the ER. Rapid assessment and stabilization of people in crisis can often be best achieved with professionals in a familiar setting such as homes and schools, where interventions can be provided with the least disruption to people’s lives. In Berkshire County, a call to the Brien Center’s confidential 24-hour emergency hotline immediately activates our mobile outreach and crisis response unit – the Crisis Team – to triage for safety and determine the next best step.

 The average wait time for a Brien Center licensed clinician to assist with a crisis is 27 minutes, ranking Brien among the best crisis responders in the state. We ensure that Berkshire County residents receive immediate access to culturally competent, clinically effective, integrated, community-based, emergency behavioral health services.

The Brien Center is an approved provider for most public and private health insurance plans. A sliding fee scale is offered for those who have no health insurance.

Service Types

  • Domestic Violence Counseling
  • Outpatient - Mental Illness

Program Type

  • Counseling
  • Mental Health

Populations Served

  • All Disabilities
  • Autism Spectrum
  • Depression
  • Developmental Disability
  • Elderly Person with disabilities
  • Intellectual Disabilities
  • Mental Illness
  • Phobia
  • Physical Disabilities
  • Post Traumatic Stress Disorder

Ages Served

  • 3 - 4
  • 5 - 8
  • 9 - 13
  • 14 - 18
  • 19 - 22
  • 23 – 59
  • 60 +

Accessibility Features

  • Able to serve clients in their wheelchair
  • Accessible Parking
  • Accessible Public Transportation
  • Accessible Restrooms
  • Elevators
  • Latex Free Environment
  • Services at Home
  • Services at School
  • Services at Work
  • Wheelchair Ramps

Additional Information

  • Accredited By: DPH; MBHP
  • Fees: MassHealth, Medicare, Private Insurance, Personal Funds
  • Licensed By: DPH