Long Term Care Ombudsman Program Greater Springfield Senior Services, Inc.

Record last updated 2022/05/09 Comment on this info .Update this info

Contact Information

Greater Springfield Senior Services, Inc.
Contact: Magy Ramos, Managed Care and Mass Health Director
Email Address: magy.ramos@gsssi.org
Phone: 413-781-8800
Alternate Phone: 800-649-3641
Fax: 413-781-0632

66 Industry Avenue Suite 9 Springfield, MA 01104-3243
Area Served: West

Map Location Long Term Care Ombudsman Program


Provides support services to anyone involved in the area of long term care. Services include: educational outreach, information & referral svcs, advocacy & assistance regarding patient's rights, complaint resolution, community visitation & access for all residents in nursing & rest homes regardless of age.  The Long Term Care Ombudsman Program monitors nursing and rest homes, enabling residents to voice their concerns and have their complaints addressed. The Ombudsman program receives, investigates, and resolves problems so that residents can live their lives with dignity and respect.

Service Types

  • Case Management
  • Family Rights And Guardianship

Program Type

  • Advocacy

Populations Served

  • All Disabilities
  • Elderly Person with disabilities

Ages Served

  • 60 +

Languages Spoken

  • Polish
  • Russian
  • Spanish

Accessibility Features

  • Accessible Parking
  • Near Public Transportation
  • Sign Language

Additional Information

  • Fees: Free Service
  • Licensed By: EOEA