Record last updated 2024/06/26 Comment on this info .Update this info
Contact Information
MTM, Inc.The Mobility Center / MBTA Travel Training
Email Address: howtotravel@mbta.com
Alternate Phone: 617-337-2756
Fax: 617-337-2737
View The Mobility Center / MBTA Travel Training Website
1000 Massachusetts Avenue Suite 201 Boston, MA 02118
Area Served: Boston
Map Location The Mobility Center / MBTA Travel Training
Narrative
Based on your own needs, the Mobility Center staff are ready to help with a variety of services, including:
- Group and one-on-one travel training
- Planning accessible trips on fixed route or paratransit service
- Scheduling a RIDE eligibility appointment
- Helping you use your smartphone or computer to check elevator outages and request a rideshare through Lyft or Uber
- Connecting you to more community transportation options
Mobility Center resources are available in-person or virtually and in multiple languages.
Our team will start by asking a few questions about what you’re looking for to help find the service(s) right for you.
Travel Training Services
We offer three types of training to help travelers learn more about the following:
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General safety on the system
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Planning trips
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Reading T schedules and maps
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Boarding and exiting trains and buses
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Buying regular or reduced fare CharlieCards
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Customer and operator responsibilities
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Accessing information about T services online and with apps
Service Types
- Door to Door-Lift
- Door to Door-Nonlift
- Skills Training
Program Type
- Aging
- Transportation
Populations Served
- All Disabilities
- Developmental Disability
- Elderly Person with disabilities
- Intellectual Disabilities
- Physical Disabilities
- Visual Impairment
Ages Served
- 14 - 18
- 19 - 22
- 23 – 59
- 60 +
Languages Spoken
- French
- Haitian-Creole
- Spanish
Accessibility Features
- Able to serve clients in their wheelchair
- Accessible Public Transportation
- Elevators
- Near Public Transportation
- Wheelchair Ramps
Additional Information
- Fees: Free Service, Personal Funds