THE RIDE Paratransit Program Massachusetts Bay Transportation Authority (MBTA)

Record last updated 2017/04/04 Comment on this info .Update this info

Contact Information

Massachusetts Bay Transportation Authority (MBTA)
THE RIDE Paratransit Program
Email Address:
Phone: 800-533-6282
Alternate Phone: 617-222-5123

Ten Park Plaza - 5750 Boston, MA 02116
Area Served: Boston

Map Location THE RIDE Paratransit Program


THE RIDE paratransit service provides door-to door, shared-ride transportation to eligible people who cannot use fixed-route transit (bus, subway, trolley) all or some of the time because of a physical, cognitive or mental disability.

THE RIDE is operated by the Massachusetts Bay Transportation Authority (MBTA) in compliance with the federal Americans with Disabilities Act (ADA). Under the ADA, paratransit functions as a 'safety net' for people whose disabilities prevent them from using public transit. It is not intended to be a comprehensive system of transportation that meets all the needs of persons with disabilities, and it is distinct from medical or human services transportation. You will travel with other customers going in the same general direction.

Accessible vehicles are used to serve persons with disabilities, including those who use wheelchairs and scooters. Requests for preferred type vehicles will not be honored. THE RIDE operates 365 days a year generally from 5 AM - 1 AM in fifty-eight (58) cities and towns. For RIDE trips with origin and destination within 3/4 mile of fixed-route service that operates outside of these hours, or in other municipalities within 3/4 miles of MBTA bus service, extended RIDE service is available.

Program Type

  • Transportation

Populations Served

  • All Disabilities

Ages Served

  • Birth to 3
  • 3 - 4
  • 5 - 8
  • 9 - 13
  • 14 - 18
  • 19 - 22
  • 23 – 59
  • 60 +

Additional Information

  • Fees: Personal Funds