Paratransit and Non/ADA Services

Record last updated 2021/10/15 Comment on this info .Update this info

Contact Information

Nantucket Regional Transit Authority (NRTA)
Paratransit and Non/ADA Services
Email Address:
Phone: 508-325-9571
Alternate Phone: 508-228-7025

20-R S. Water Street Nantucket, MA 02554
Area Served: Southeast

Map Location Paratransit and Non/ADA Services



• Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call 508-325-9571 or email us. Please submit requests at least the day before the trip. NRTA will not charge additional fees for passengers requiring reasonable modifications.

• All WAVE vehicles are equipped with wheelchair lifts. Rides on the ADA complementary paratransit service can be scheduled the day before the trip or up to 14 days in advance. To schedule a ride, please call 508-325-7516. To speak to a dispatcher, call Monday through Friday between 8:00 a.m. and 4:00 p.m. A telephone answering system is available on Saturdays, Sundays, and holidays between 8:00 a.m. and 4:00 p.m.

• Customers using mobility devices such as wheelchairs and scooters must allow the devices to be secured in the designated area on the bus.

• Trained service animals are permitted to accompany individuals with disabilities and must be under the control of the passenger.

Service Types

  • Door to Door-Lift
  • Door to Door-Nonlift
  • Fixed Route-Lift
  • Fixed Route-Nonlift

Program Type

  • Transportation

Populations Served

  • Behavior Disorder
  • Blind
  • Chronic Health Impairment
  • Developmental Disability
  • Elderly Person with disabilities
  • Intellectual Disabilities
  • Kidney Disease
  • Mental Illness
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Narcolepsy
  • Parkinson's Disease
  • Physical Disabilities
  • Post Traumatic Stress Disorder
  • Spina Bifida
  • Spinal Cord Injury
  • Stroke
  • Substance Abuse

Ages Served

Additional Information

  • Fees: Free Service, MassHealth, Personal Funds