TSA Cares Passenger Support

Record last updated 2025/11/26 Comment on this info .Update this info

Contact Information

Department of Homeland Security Transportation Security Administration (TSA)
TSA Cares Passenger Support
Email Address: TSA-ContactCenter@tsa.dhs.gov
Phone: 855-787-2227 xTSA Cares
Alternate Phone: 866-289-9673 xTSA Customer Service

Washington, DC Area Served: Out of State
Map Location TSA Cares Passenger Support

Narrative

Offers information on policies, procedures and what to expect at airport security. Info is for passengers with disabilities who want to prepare for the screening process prior to flying.

Passengers with non-visible disabilities and medical conditions such as Alzheimer's, autism spectrum disorder, and dementia can be screened without being separated from their traveling companion. If a companion provides assistance during screening, they will need to be rescreened. 

White canes, Braille note-takers and other aids must undergo X-ray screening. A TSA officer will inspect the item if it cannot fit through the X-ray machine. Notify the TSA officer if you need to be immediately reunited with the device after it is screened by X-ray.

Let the TSA officer of your ability to walk or stand independently before screening. If you have difficulty standing, you may ask for a chair or you may request to be screened while seated in your wheelchair or scooter.

Aids: Walkers, crutches, walking canes or other mobility aids and devices must undergo X-ray screening. A TSA officer will inspect the item if it cannot fit through the X-ray. Notify the TSA officer if you need to be immediately reunited with the device after it is screened by X-ray.

Wheelchairs and Scooters: TSA officers will screen wheelchairs and scooters to include the seat cushions and any non-removable pouches or fanny packs. Items will be tested for traces of explosives, and removable items will undergo X-ray screening. The TSA officer will physically inspect the cushion(s) to the extent possible and may use other screening methods to clear your cushion(s).

You should not be screened by the WTMD if you have an internal medical device such as a pacemaker. Consult with your doctor prior to flying.

If you choose to not be screened by the AIT or you alarm the WTMD, the TSA officer will conduct a pat-down.

Service Types

  • Disability Awareness
  • Travel

Program Type

  • Information/Referral

Populations Served

  • All Disabilities
  • Autism Spectrum
  • Developmental Disability
  • Elderly Person with disabilities
  • Intellectual Disabilities
  • Physical Disabilities

Ages Served

  • Birth to 3
  • 3 - 4
  • 5 - 8
  • 9 - 13
  • 14 - 18
  • 19 - 22
  • 23 – 59
  • 60 +

Languages Spoken

  • Spanish

Additional Information

  • Fees: Free Service