MassRelay is a free, confidential 24/7 service enabling hearing people or people who do not use a text telephone (TTY) to communicate over regular telephone lines with people who are deaf, hard-of-hearing, late deafened, or speech disabled.
Make the Call with MassRelay – Just Dial 7-1-1
MassRelay is free*, and is available 24-hours a day, every day – making it possible for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking to communicate over the telephone.
Several relay service options are available to accommodate the needs of various users. Primarily, calls are conducted through the use of an assistive communications device such as a TTY, deaf-blind communicator, or other specialized equipment.
When you connect with MassRelay, a Relay Operator (OPR) will facilitate your call – promptly, professionally and accurately. All relay calls are confidential and no records are kept of relay conversations.
TTY is the most common way to connect to Relay, allowing a person who is deaf or hard of hearing to type their messages and read the other person’s responses.
Captioned Telephone (CapTel®)
Captioned Telephone is a free service that allows users to listen to their phone conversations while reading word-for-word captions of what’s said to them. Through the use of a uniquely designed CapTel phone,users speak directly to the other party and listen while reading the other party’s response. Captions appear on the bright, built-in display screen of the CapTel phone, just moments after the other party has spoken. call: 1-866-930-9252
STS is especially useful for people who have difficulty speaking or being understood on the telephone. STS Relay allows standard phone users to communicate with individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking and who may use a TTY, TeleBraille, or other assistive telecommunications device. A Communication Assistant facilitates the call by relaying messages between the individuals, according to their communication needs.
VCO (Voice Carry Over)
VCO is an effective service for people who have hearing loss and use their voice on the phone. VCO users speak directly to the person being called and, through specialized equipment, read what is spoken by the other party.
HCO (Hearing Carry Over)
HCO is especially useful for people who can hear, but who regularly or occasionally have difficulty speaking over the phone. HCO users listen directly to the person called, and through specialized equipment, type their responses to the other party.
DBS (Deaf-Blind Service)
DBS allows people with combined hearing and vision loss to place telephone calls. DBS users type their messages and read the other person’s responses, typed by the Communication Assistant, on a braille display.
Voice Relay allows standard phone users to communicate with individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking and who may use a TTY, TeleBraille, or other assistive telecommunications device. A Communication Assistant facilitates the call by relaying messages between the individuals, according to their communication needs.
All services are available in Spanish.
To learn more about the free services offered through MassRelay, contact customer service:
*Relay and Captioned Telephone services are free and standard long distance charges may apply.
Special thanks to Moira Hennessey, Mass Relay Community Relations Manager, for supplying information for this fact sheet.
Fact Sheet last updated on: 8/15/2016